Barb and I recently put a new roof on our house. We spent a lot of time talking to prospective roofing contractors, obtaining quotes and calling references. Unfortunately our first choice, Capela’s Roofing, didn’t return any of our voice mails or emails even though we would have loved to have hired them. Then our second choice company, Deluca Roofing, did a very poor job for a friend and neighbour and an even poorer job dealing with it after the fact. When I asked our third choice company when they could start the salesman said that he couldn’t make any promises as all of their roofers were "drunks and ex-convicts" and therefore not dependable. This of course prompted an immediate call to our 4th choice. A&W Roofing is a small local company; their prices were very reasonable, the owner returned all of my calls promptly, answered all of my questions and they were eager to start right away.
However, after giving them my 50% deposit their eagerness seemed to diminish drastically. They were about two weeks late getting started, missing a fantastic window of good weather. After many phone calls the owner promised me that he’d start the next day and that it would only take "4 and a half days" to get it all completed. Well, he didn’t tell me that those 4 1/2 days would be spread out over the better part of a month. When they came, they would show up late starting work sometime between 12:00 and 2:00 PM and then they would leave after only a couple of hours work.
Days would go by without a word; every time I called they had a different excuse as to why they couldn’t be there. After they ran through every excuse in the book it turned to money. They wanted more money or they were not going to finish the job. After much arm twisting and the suggestion of getting lawyers involved they decided to finish the roof at the agreed upon contract price.
While we haven’t had a leak there were several shortcomings in the quality of their work. The rows of shingles are not all perfectly straight. Over two dozen shingles were sticking up because the nails under them were not hammered in all of the way. I got stung by a couple of bees fixing one because the nail was sticking up so much that the space under the shingle was sufficiently large enough to house a wasp nest. Barb saw this from the garden and couldn’t figure out why I was running around the roof swinging my arms wildly like a mad man.
The worst shortfall was discovered several months later while going up into the attic to do some electrical work for our new kitchen. When we put in the new roof we also switched from the small basic roof vents to the larger turbine variety that uses wind power to suck the hot, stale air out. We went from 8 or 9 small vents to 4 large turbine vents. Unfortunately when A&W Roofing tore out the old vents they didn’t bother closing up the holes with plywood before applying the shingles. If anyone were to step on one of those spots they’d go right through the singles and into my attic.
Sure, I have enough to take A&W Roofing to court. However, I don’t want them back here to do the repairs. I’d rather do it myself and get it over with rather than dealing with the hassle. Instead I’ll get great satisfaction out of syndicating this blog entry over the Internet.